Frequently Asked Questions

Everything you need to know about shopping with Flo & Frankie.

How long will it take for my order to arrive?

We aim to process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for metropolitan areas, while rural deliveries may take a little longer.

What is your return policy for online purchases?

We want you to love your purchase! If you change your mind, you can return full-priced items within 14 days of receipt for a refund or store credit, provided they are in original condition with tags attached.

Do you offer Click & Collect?

Yes, Click & Collect is available at all Flo & Frankie boutique locations. Simply select your preferred store at checkout, and we will notify you via email when your order is ready for pickup.

How do I know what size to choose?

Since we curate a variety of unique brands, sizing can vary. Please refer to our general Size Guide on the product page or contact our customer care team for specific garment measurements.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), as well as flexible payment options including Afterpay and Laybuy to make your shopping experience easier.

Can I return a sale item?

Items purchased during a sale or at a discounted price are eligible for store credit only, unless they are marked as 'Final Sale,' in which case they cannot be returned.